Getting Started
FAQ: What happens in my first session?
Your first session is a chance to get to know each other and make sure you feel comfortable. Your therapist will ask a few questions about what’s bringing you in, what you’ve been dealing with, and what you’d like to change or feel differently. You can share as much or as little as you want, at your own pace. Together, you’ll start clarifying goals and discussing what type of support might help, whether that’s a specific approach (like CBT or trauma-informed therapy), practical strategies, or simply having a safe space to unpack what’s going on. If anything feels too personal to discuss right away, that’s completely okay, your therapist will meet you where you’re at. If you’re unsure where to start, you can simply tell us what feels hardest lately, and we’ll guide the rest.
FAQ: How do I book a free 20-minute consultation?
You can book a free 20-minute consultation directly through our online booking system. Simply click the “Book Now” button on our website, select the therapist you’re interested in, and choose a consultation time that works for you.
During this brief call, you’ll have the opportunity to share what’s bringing you in, ask questions about our approach, and get a feel for whether the therapist feels like a good fit. There’s no pressure to commit, it’s simply a chance to explore your options and feel informed before moving forward.
If you’re unsure who to book with, you’re welcome to contact our office and we’re happy to help guide you.
FAQ: Do I need a referral to start therapy?
No, you do not need a referral to begin therapy with us. You’re welcome to book directly at any time.
Some extended health insurance plans may require a physician’s note for reimbursement, so we recommend checking with your provider beforehand to confirm your specific coverage requirements.
If you’re unsure, feel free to reach out to our office and we can help you understand what may apply to your situation.
FAQ: How do I know which therapist to choose?
Choosing a therapist can feel overwhelming, especially if this is your first time reaching out. On each of our therapist profile pages, you’ll find information about their background, areas of focus, and therapeutic approach to help you get a sense of their style.
If you’re unsure who might be the best fit, you’re welcome to book a free 20-minute consultation or contact our office for guidance. We’re happy to learn a bit about what you’re looking for and suggest a therapist who aligns with your goals and preferences.
The most important factor in therapy is feeling safe, heard, and understood. It’s okay to take your time finding the right fit.
FAQ: Do you offer online therapy or in-person sessions?
Yes. We offer secure online therapy in Ontario and online therapy in Alberta as well as in-person sessions at our Calgary office.
Online therapy is conducted through a private, encrypted video platform that allows you to access support from the comfort of your home. In-person sessions provide a welcoming, confidential space at our clinic in Calgary.
You’re welcome to choose the format that feels most comfortable for you, and in many cases, you can switch between online and in-person sessions if your needs change.
Therapy Process & What to Expect
FAQ: How long is each therapy session?
Standard therapy sessions are 50 minutes in length. This allows time to explore what’s coming up for you while also leaving space to reflect and plan next steps.
In some cases, longer sessions may be recommended, such as for trauma processing or more in-depth work. Your therapist will discuss options with you if extended sessions would be beneficial.
We aim to make each session feel focused, supportive, and aligned with your goals.
FAQ: How many therapy sessions will I need?
The number of sessions varies depending on your goals, the concerns you’re working through, and the pace that feels right for you. Some clients find short-term therapy helpful for a specific issue, while others choose longer-term support to explore deeper patterns or ongoing challenges.
During your first few sessions, you and your therapist will clarify your goals and create a plan together. Therapy is collaborative and flexible, meaning we regularly check in to ensure it continues to meet your needs.
There’s no set timeline, your progress and comfort guide the process.
FAQ: What types of therapy approaches do you use?
Our therapists draw from evidence-based approaches tailored to your unique needs and goals. These may include Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT), Emotionally Focused Therapy (EFT), Internal Family Systems (IFS), trauma-informed approaches, and mindfulness-based strategies.
Rather than using a one-size-fits-all model, your therapist uses an approach, or combination of approaches, that fits you as an individual. Therapy is personalized to support your specific experiences, goals, and strengths.
FAQ: What if I feel nervous about starting therapy?
It’s completely normal to feel nervous before your first session. Starting therapy means talking about personal experiences, and that can feel vulnerable.
You don’t need to have everything figured out before you come in. You can share at your own pace, and your therapist will create a space that feels respectful, steady, and supportive. Many clients tell us their anxiety decreases once they begin and realize they’re not expected to “perform” or have the right words.
You’re allowed to take your time. Therapy is a process, not a test.
FAQ: Is therapy confidential?
Yes. Therapy is confidential. What you share in session is private and protected in accordance with professional and legal standards.
There are a few specific exceptions required by law, such as if there is a risk of serious harm to yourself or someone else, or in cases involving the protection of a child. Your therapist will review confidentiality and its limits with you at the beginning of your work together so you feel fully informed.
Creating a safe and confidential space is a core part of the therapeutic process.
Fees, Insurance & Policies
FAQ: What are your therapy fees?
Our session fees vary depending on the therapist’s level of registration and experience. Current rates are listed on each therapist’s profile page and within our online booking system.
Fees are consistent with the recommended fee schedule set by professional psychological associations. If you have questions about pricing or would like guidance on choosing an option that fits your budget, please contact our office and we’re happy to help.
FAQ: What is your cancellation policy?
We require at least 24 hours’ notice to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours’ notice, or missed without notice, are subject to the full session fee.
This policy allows us to offer appointment times to other clients who may be waiting for support. We understand that emergencies can happen, and in exceptional circumstances, we encourage you to contact our office as soon as possible.
We appreciate your understanding and respect for your therapist’s time.
FAQ: How does payment work?
Payment is processed at the time of your appointment. We securely keep a credit card on file, which is charged following each session.
If your insurance plan allows direct billing, we will submit the claim on your behalf whenever possible. Any remaining balance not covered by insurance is your responsibility and will be processed after the claim is submitted.
You will receive a receipt for all services, which can be used for reimbursement if direct billing is not available through your provider.
FAQ: Can you direct bill?
Yes we can, however before coming in please check the following with your insurance company:
- Do I have Psychology benefits?
- Do I have a deductible and if so has it been met?
- How many sessions per year or what dollar amount per year is covered?
- What is the coverage amount per therapy session? (Example: 80% per session or up to a maximum of $180 per session)
- Is a note required from my primary care physician? (Most major insurers do not require one, but please check).
FAQ: Who can you direct bill?
- We can direct bill Alberta Blue Cross, Alberta School Employee Benefit Plan (ASEBP) (Teachers and School Support Staff), Green Shield, Medavie Blue Cross (RCMP, Canadian Forces, VAC), Canada Life, Canada Life PSHCP, Manulife Financial, Chambers of Commerce Group Insurance Plan, Claim Secure, Equitable Life, CINUP, Desjardins, First Canadian, Manion, People Corporation, Sunlife, Simply Benefits, Cooperators, GroupHEALTH, GroupSource, Industrial Alliance Insurance and Financial Services (iA), Johnson Group, Beneva, Canadian Construction Workers Union, and Maximum Benefit.
- For those with Treaty Status (First Nations and Inuit) who are covered by Indigenous Services Canada (ISC) Health Benefits or the Non-Insured Health Benefits Program (NIHB), we are able to direct bill to the NIHB program.
FAQ: What does my Non-Insured Health Benefits Program (NIHB) cover?
Under the Non-Insured Health Benefits Program (NIHB), you are eligible for coverage for up to 20 hours of sessions. These sessions can be either individual or group sessions. Group sessions may include family sessions, parenting sessions, or participation in registered groups. NIHB Mental Health Counselling Benefits
FAQ: What is the difference between a Practicum Student Intern, Registered Provisional Psychologist and a Registered Psychologist?
- Practicum Student Intern: A Practicum Student Intern is a graduate-level student currently completing their Master’s degree in psychology. As part of their academic training, they are required to complete a practicum placement—this involves working under the close supervision of a licensed psychologist in a clinical setting. Practicum students are not yet registered with the College of Alberta Psychologists, and they are not authorized to practice independently. Their work is primarily educational and supervised, with the goal of developing foundational clinical skills, gaining hands-on experience, and applying what they are learning in their coursework to real-world therapy sessions.
- Registered Provisional Psychologist: is a therapist who has completed a minimum Master’s level in psychology or related degree and is practicing to become a registered psychologist. They must complete a minimum of 1600 hours of supervised hours in the practice of Psychology. They are in the process to successfully complete the require Examination of the Professional Practice of Psychology (EPPP) and the Law and Ethics for Alberta Psychologists examination (LEAP) (provisional psychologists are now required to complete the LEAP within their first year of registration). They are registered with the same college as a registered psychologist (College of Alberta Psychologists).
- Registered Psychologist: is a therapist who has completed the 1600 hours of practice, the EPP, and LEAP. They are registered with the College of Alberta Psychologists and do not require supervision.
Specialized Support
FAQ: What concerns do you help with?
We support children, teens, and adults with a wide range of concerns, including anxiety, depression, trauma, grief, burnout, stress, relationship challenges, life transitions, emotional regulation difficulties, and self-esteem concerns.
Our therapists also work with individuals navigating ADHD, workplace stress, parenting challenges, and experiences related to identity and personal growth.
If you’re unsure whether therapy can help with what you’re experiencing, you’re welcome to reach out. You don’t need to be in crisis to benefit from support.
FAQ: Do you offer therapy for children and teens?
Yes. We offer in-person therapy for children, teens, and adults at our Calgary office.
For online sessions, we provide therapy for teens and adults across Alberta and Ontario.
Sessions are tailored to the developmental stage of the client and may include a combination of conversation, skill-building, creative strategies, and parent collaboration when appropriate.
We support young clients navigating anxiety, emotional regulation challenges, school stress, social concerns, behavioural difficulties, and life transitions. Our goal is to create a space where they feel safe, understood, and supported.
FAQ: Do you provide trauma therapy?
Yes. Several of our therapists have experience supporting clients who have experienced trauma, including childhood trauma, relationship trauma, medical trauma, and other overwhelming or distressing experiences.
Trauma therapy is approached with care, pacing, and respect. We focus on building safety and stability first, then gently working through experiences in a way that feels manageable and empowering.
You are never required to share details before you’re ready. The process is collaborative and guided by your comfort level.
Still have questions? Contact us!
